Start A Legal Enquiry
Once you call or email us, we guarantee you an appointment within two working days, or whenever after that best suits you.
Your first interview is free, with no strings attached. We will never follow up your appointment with a sales call.
What Happens At My First Legal Appointment?
An appointment will be made for you to see one of our qualified lawyers. Not a law clerk and an office worker.
We will ask you for details about your matter, be it about an injury and compensation, family law, or something else. For injury and accident matters, we will ask you how it occurred, establish dates and times, and any medical treatment you may have received.
Your first interview is free. It is your time to tell your story. We encourage you to take your time, and we will prompt you with additional questions to ensure we have a clear understanding of your circumstances, including your financial position.
It is our experience that most people are under significant psychological and sometimes financial stress by the time they see a lawyer. It is important we understand this so that we can offer immediate advice that might help stabilise your position.
Should your matter go further, our lawyer will then explain clearly how we charge fees.
What To Bring To Your First Appointment
Visiting a lawyer can be daunting. We promise to make the process as comfortable for you as possible. Our lawyers come from all walks of life. We are friendly, down to earth and compassionate. We are here to help you.
You can help us by bringing along any paperwork, photos, letters or emails you have in relation to your legal matter, even if you are unsure whether they will be useful or not.
Please consult the relevant legal practice area on our website for further details.
Can I Bring A Partner Or A Friend?
Yes, absolutely. If that’s what will make you comfortable or help you through the process.
Our Office Locations
With 22 office locations throughout Victoria, you can choose to come in and see us at an office location close to your home.
Home and hospital visits
Where personal circumstances prevent you from attending one of our offices, we may arrange to have one of our lawyers visit you, either at your home or even in a hospital, should you wish.
This service is also available after hours, although we do request some understanding in order to arrange a suitable time within which to make the appointment.
Should you require a home visit, please call us on (consider nominating a dedicated telephone number here).
Supporting You - Listening And Keeping You Informed
It is essential to our recruitment and training to select professionals who not only excel at law but also have good client skills and know how to listen. It’s important that you be encouraged to tell your story to us so that we can more powerfully represent you when you are up against government agencies like WorkCover and their lawyers, and in court should your matter proceed that far.
We pledge to listen carefully, then help your voice be heard.
We will keep you regularly informed about your case, and invite you to call or contact your lawyer at any stage along the claims process.
Fees, Payment Conditions And Fee Agreements
Cost is a common worry clients have. You need advice, but often life is in a state of upheaval and money may not be easy to come by. Encouragingly, your first appointment with us is free. After that, we will give you an accurate estimate on what continuing to work with us will cost you.
You can talk to us about payment options including deferred payments or payments by instalments during the appointment.
For WorkCover, TAC and other injury and abuse compensation matters, we offer you our No Win No Fee OR Expenses policy.
Why our No Win No Fee policy will never leave you out of pocket
We offer the best and most comprehensive legal fees policy in Victoria which covers you for expenses even in the unlikely case that your case does not succeed.
Under our No Win No Fee OR Expenses* policy on fees and out of pocket expenses, we will waive our fees if you don’t win a case that we have agreed to fund and pick up the tab on your out of pocket expenses.
Out of pocket expenses here are counted as medical reports, court fees and many other expenses that other firms would typically require you to pay in the event the case was lost.
If we don't think you have a reasonable chance of winning, we'll advise you not to proceed. But it is still your decision whether to pursue the case.
We will always provide you with a complete written explanation of all of our fees, for your agreement, before we act on your behalf.
And we will never exert any pressure on you to sign. In fact, if you are unsure, we encourage you to compare our fees to those of our competitors.
You will never be charged a percentage of your final settlement in fees. In fact, this is illegal. Our fees are calculated on the basis of time spent on your case, on a scale as regulated by the Courts.
Our Experience As Injury Compensation Lawyers
Our work and road accident and injury lawyers are leaders within their fields, boasting a proud track record of winning large compensation payouts for more than 60,000 accident and injury clients since our foundation more than 43 years ago.
Accredited Personal Injury Law Specialist - A Leader In Our Field
We are recognised by the Law Institute of Victoria as having accredited personal injury law specialists on staff. This is the highest professional level of recognition and accreditation within the legal profession and marks us a leader in our field.
Why choose a LIV Accredited Specialist?
- Minimum of five years full-time practice. experience and a minimum of three years experience in their area of specialisation
- High degree of professional development
- Pass a comprehensive examination
- Must be renewed every three years.
Confidentiality And Privacy
Your information is personal and private and we respect that.
Our lawyers have ethical obligations to keep the information you disclose when obtaining legal advice confidential. This is called client legal privilege. This is a legal right belonging to you which ensures that you can obtain confidential advice about your circumstances. It allows for the proper administration of justice because it enables you to talk frankly and honestly with your lawyer about your legal concerns.
Respect, Diversity And Inclusiveness
Our society is diverse. A good law firm respects that diversity. We appreciate that everyone is different and that those differences can sometimes create barriers to justice which need to be overcome.
It is our approach to see and hear you on your terms, as a person.
It is important to us that you feel comfortable and understood. So no matter what age, cultural, ethnic, linguistic or religious background you have, and regardless of sexual orientation or gender expression, we strive to respect that difference.
The language you speak shouldn’t prevent you from getting legal advice. Let us know and we can arrange an interpreter for you.