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Published: 12 July 2018
Author: Tom O'Grady
It has taken a while, but insurers and lawyers alike, are catching up with the times and making ground into moving work processes into the 21st century. Both the Transport Accident Commission (TAC) and Victoria’s five WorkCover insurers now offer mobile apps to submit information and claims to the applicable insurer electronically for processing.
myTAC enables those with eligible TAC claims to submit reimbursement forms, send enquiries and learn about what services can be accessed without having to call the TAC first.
Users can register on the app or the web portal using their TAC claim number and a few personal details, such as address, date of birth and/or their phone number. Once registered, those with eligible claims can:
WorkSafe’s Victorian Injury and Claim Support app, colloquially known as ‘VicClaim’, was originally released in June 2015. However and like all new models, there are sometimes bugs and teething issues. The removal of these issues gradually since then has transformed the app into a reliable platform for clients to:
Wherever possible, we always advise clients to submit their information to insurers electronically or by email. This is because:
Thankfully clients can now spend less time on the phone with their insurers and spend more time focused on getting better and getting on with their lives. Being in a situation where clients already cannot work and/or cannot afford the medical treatment they require is stressful enough without having to additionally deal with insurers, and these apps help the stress and hassle of the situation.
Having said that, if clients are not receiving benefits as expected, they should still be contacting their insurer to make sure that the payments are being made. If insurers are delaying (for whatever reason) in making payments, you should seek advice.
myTAC (iOS): https://itunes.apple.com/au/app/mytac/id1252468932?mt=8
myTAC (Android): https://play.google.com/store/apps/details?id=com.tac.mytac&hl=en_AU
VicClaim (iOS): https://itunes.apple.com/au/app/victorian-injury-claim-support/id919343201?mt=8
VicClaim (Android): https://play.google.com/store/apps/details?id=com.vwa.vwaclaim&hl=en_AU
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